Terms of service

Terms of Service

Effective Date: September 8, 2026

Welcome to XACT Perfumes. By accessing our website, browsing our products, or placing an order, you agree to the following Terms of Service. Please read them carefully before using our website or purchasing from us.

1. About XACT Perfumes

XACT Perfumes is a fragrance brand offering perfumes and related products through our online store.

Throughout these Terms of Service, “XACT,” “we,” “us,” and “our” refer to XACT Perfumes. “You” and “your” refer to the person accessing our website or purchasing our products.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

- Use the website for fraudulent or unlawful activities.

- Attempt to gain unauthorized access to our website or systems.

- Interfere with the operation or security of the website.

- Copy, reproduce, distribute, or commercially exploit our content without our permission.

- Provide false or misleading information when placing an order.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

3. Products & Product Information

We make every effort to ensure that product descriptions, photographs, fragrance notes, sizes, prices, and other information displayed on our website are accurate.

However, slight variations in colour, packaging, appearance, or presentation may occur, particularly due to differences in screens, lighting, photography, or manufacturing batches.

Fragrance perception is also subjective. The way a perfume smells may vary from person to person depending on skin chemistry, environment, and other factors.

4. Product Availability

All products are subject to availability.

We reserve the right to:

- Limit quantities available for purchase.

- Discontinue products or change product offerings.

- Correct errors in product availability or pricing.

- Cancel an order if a product is unavailable or an obvious pricing or listing error has occurred.

If we cancel an order after payment has been received, any applicable refund will be processed using the appropriate payment method.

5. Pricing & Payments

All prices displayed on our website are stated in Indian Rupees (INR) unless otherwise specified.

Prices may be changed at any time without prior notice. However, changes made after you have successfully placed an order will not affect the agreed price of that order, except where an obvious pricing or technical error has occurred.

You agree to provide accurate and complete payment and billing information when placing an order.

6. Orders

When you place an order, you are making a request to purchase the selected products.

An order is considered accepted once XACT has successfully processed and confirmed the order.

We reserve the right to cancel or refuse an order in circumstances including, but not limited to:

- Suspected fraudulent activity.

- Incorrect or incomplete customer information.

- Product unavailability.

- Significant pricing or technical errors.

- Other circumstances that prevent us from reasonably fulfilling the order.

If an order is cancelled after payment, the applicable amount will be refunded.

7. Shipping & Delivery

We aim to process and dispatch orders within the timeframe communicated on our website.

Delivery times may vary depending on the destination, courier service, weather, holidays, operational delays, or circumstances beyond our control.

Once an order has been handed over to the applicable delivery partner, delays caused by the courier or other external circumstances may be outside XACT's direct control.

Customers are responsible for providing a complete and accurate shipping address and contact information.

8. Damaged or Defective Products

If your order arrives broken, damaged, leaking, or defective, you must contact us within 14 days of receiving the order.

Please provide your order number along with clear photographs and/or videos showing the issue and, where applicable, the condition of the packaging.

We will review the issue and, where appropriate, provide a replacement, refund, or another suitable resolution.

For complete details, please refer to our Return & Refund Policy.

9. Returns & Refunds

Return and refund requests must be submitted within 14 days of receiving your order.

Eligibility for returns and refunds is subject to our Return & Refund Policy and the condition of the product.

Please contact us before sending any product back. Unauthorized returns may not be accepted.

10. Intellectual Property

All content on the XACT Perfumes website, including but not limited to:

- Brand names

- Logos

- Product names

- Product photography

- Artwork

- Graphics

- Videos

- Written content

- Website design

- Original creative material

is owned by or licensed to XACT Perfumes unless otherwise stated.

You may not reproduce, modify, distribute, publish, sell, or commercially use our intellectual property without prior written permission.

11. Third-Party Services

Our website may use third-party services such as payment processors, shipping providers, analytics services, or other technology providers.

These services may have their own terms and policies. XACT is not responsible for the independent policies, practices, or availability of third-party services.

12. Website Accuracy

We strive to keep our website accurate and up to date. However, we do not guarantee that every piece of information on the website will always be complete, current, or free from errors.

We reserve the right to correct errors, update information, or modify website content at any time.

13. Limitation of Liability

To the extent permitted by applicable law, XACT Perfumes will not be responsible for losses or damages arising from circumstances beyond our reasonable control, including courier delays, technical failures, service interruptions, or events outside our control.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

14. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our products, services, website, or applicable requirements.

The latest version will always be made available on our website. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

15. Contact Us

If you have any questions regarding these Terms of Service, your order, or our products, you can contact us through:

Email: xactperfumes@gmail.com

WhatsApp: +91 87777 27760

Please include your order number when contacting us about an existing order.